Our Role
JAHTARA provides product guidance and may recommend experienced independent technicians when installation or specialist work is required. We may also assist with coordinating the initial connection between the customer and technician.
Customer Policy
JAHTARA helps customers move from product selection to installation by recommending and coordinating with experienced independent technicians where required. This policy explains how that arrangement works.
In simple terms: JAHTARA can help recommend and coordinate a technician, but the technician remains an independent service provider. The customer and technician are responsible for their installation agreement unless JAHTARA has specifically agreed to something different in writing.
JAHTARA provides product guidance and may recommend experienced independent technicians when installation or specialist work is required. We may also assist with coordinating the initial connection between the customer and technician.
Technicians recommended by JAHTARA operate independently. They are not employees or agents of JAHTARA, and they remain responsible for the installation or service work they agree to perform.
Unless JAHTARA specifically confirms otherwise in writing, installation charges, payment terms and any additional labour or material costs are agreed directly between the customer and the technician.
Appointment times, site access, completion times, workmanship and any corrective work relating to the technician's service are matters between the customer and the independent technician.
JAHTARA remains available to provide reasonable coordination and product-related after-sales support. Where appropriate, we may assist with communication or recommend another technician, but this does not transfer responsibility for an independent technician's work to JAHTARA.